Privacy Policy

We may collect information about you in a variety of ways, including:

Personal Data

When you submit a quote request or contact form, we collect:

• Your name
• Email address
• Phone number
• Property address (for service quotes)
• Details about your renovation project

Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

We use the information we collect to:

• Respond to your enquiries and quote requests
• Provide renovation services and customer support
• Schedule consultations and site visits
• Send you updates about your project
• Improve our website and services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website and conducting our business (e.g., email services, CRM systems)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyse website traffic and usage patterns
• Improve user experience
• Deliver targeted advertising

We use Google Analytics to understand how visitors interact with our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of personal data
• Regular security assessments
• Access controls and authentication

Under Australian Privacy Principles (APPs), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below.